Introduction

Welcome to Sattar Metal Industries. This Warranty Policy explains the warranty coverage, activation process, after-sales service, and service conditions for our bathware, kitchenware accessories, and home appliance products.

At Sattar Metal Industries, we are committed to providing quality products and dependable after-sales support. Our warranty policy is designed to ensure customer confidence, convenience, and long-term satisfaction after purchase.

Products Covered

This warranty applies to eligible Sattar Metal Industries products, including but not limited to:

• Showers and push showers
• Faucets and metal fittings
• Towel rails
• Soap cases and soap dispensers
• Pumps
• Gas stoves
• Sinks
• Other bathware, kitchenware accessories, and related appliances sold by Sattar Metal Industries

Warranty Coverage

The warranty period varies depending on the product category. The applicable warranty periods are listed below:

Pump Warranty Activation

For pump products, warranty activation is mandatory. Customers must activate the pump warranty through our official warranty page to receive guaranteed warranty service.

To activate the warranty, please visit:

https://sattarmetal.com.bd/warranty

Customers need to fill out the warranty activation form using the warranty number found inside the product box, along with the required seller and customer information.

After successful activation, a warranty certificate will be generated. Customers can download the certificate anytime from the same warranty page by using their warranty number.

After-Sales Service Commitment

Sattar Metal Industries provides reliable after-sales service for warranty-covered products. Our service support includes:

• 24-Hour Home Service: After receiving a service request, our home service team will reach the customer within 24 hours.
• Repair When Possible: If the product issue can be fixed, our service team will repair it.
• Replacement When Necessary: If repair is not possible or practical under warranty conditions, replacement support may be provided.
• Free Problem-Fixing Service: Warranty-covered issues will be serviced free of charge during the applicable warranty period, subject to warranty terms and conditions.

Service Hours

Warranty and service-related assistance is available during the following working hours:

• Working Days: Saturday to Thursday
• Working Hours: 9:30 AM – 6:30 PM

Helpline and Support

For warranty claims, service support, or product-related assistance, customers may contact us through the following numbers:

• Helpline: +8801910107777
• Hotline: +8801713233122

Warranty Terms and Conditions

To receive warranty service, customers may be required to provide proof of purchase, warranty certificate, warranty number, or other relevant product information.

Warranty coverage applies only to manufacturing defects or functional issues that occur under normal use during the applicable warranty period.

The warranty may not apply in the following cases:

• Damage caused by misuse, negligence, improper installation, accident, or unauthorized repair
• Damage caused by fire, water leakage, electrical fault, voltage fluctuation, natural disaster, or external impact
• Normal wear and tear, scratches, stains, discoloration, rust due to improper maintenance, or cosmetic damage
• Use of the product in a way that does not follow proper operating or maintenance guidelines
• Missing, altered, or invalid warranty number or warranty certificate
• Products that have not been properly activated where warranty activation is required

Sattar Metal Industries reserves the right to inspect the product before approving any warranty claim, repair, or replacement.

Customer Responsibility

Customers are requested to keep the warranty number, purchase information, and warranty certificate safely. For pump products, customers must complete the warranty activation process through our official warranty page to receive guaranteed warranty service.

Final Note

Sattar Metal Industries remains dedicated to customer satisfaction through quality products, professional service, and reliable warranty support. We are always ready to assist our customers with warranty and after-sales service whenever support is needed within the applicable warranty terms.